FAQs

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Full year’s warranty on all parts - that’s the Hit the Switch way

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In the interests of providing you with the best local electrical service possible and helping you make informed decisions, Hit he Switch has created this frequently asked questions page.

It is made up of recent questions we’ve been asked together with our subsequent answers, and will obviously grow over time.

If you have a question about us or our many local electrical services – and you can’t find the answer here – please feel free to use the Contact Us form, and we’ll get back to you as soon as possible.

I LIVE IN FOOTSCRAY. DO YOU DO LECTRICAL WORK IN MY AREA?
Yes and no. To serve our local customers better and to respond quickly to callouts, we normally service inner Melbourne and the Eastern Suburbs as we are based in the Box Hill area. However as long as your electrical job isn’t urgent, we will quote on work in other areas…within reason. And if we can not assist you, we will put you onto someone who can.

DO YOU DO AIR CONDITIONING?

Yes, we are qualified air-conditioning installers. We specialise
in split system air conditioners (also called wall air
conditioners) and can supply and professionally install all the
top brands at very competitive prices.

I NOTICE YOU’RE A MASTER ELECTRICIAN. DOES THAT MEAN
YOU’RE EXPENSIVE?

No, it means we’re good. Accredited Master Electricians are
recognised by their peers as being both skilful and knowledgeable, so you can rest easy knowing that your job will be done right.

I’VE JUST BOUGHT A HOUSE THAT’S 50 YEARS OLD. DOES IT
NEED RE-WIRING?

Not necessarily. We normally say that houses over 60 years
old may need rewiring, but every case is different and it’s
best to err on the side of safety. Even if there’s no apparent
danger, old wiring can play havoc with your computers and
devices. Call us and we’ll put your mind at rest.

I JUST NEED SOME NEW POWER POINTS INSTALLED…IS
THAT TOO SMALL A JOB FOR YOU? (I’VE GOT A BASIC IDEA
OF WHAT’S INVOLVED, I COULD MAYBE DO IT MYSELF)

No, we do large jobs AND small jobs, it’s all part of the
service. And definitely do not even THINK about doing it
yourself. It might look easy, but you could get electrocuted,
start a fire and make your insurance null & void.

WHAT’S THE DIFFERENCE BETWEEN A SAFETY SWITCH AND
SURGE PROTECTION?

HERE IS THE DIFFERENCE…
Safety Switch: Safety switches monitor the flow of electricity
through a circuit and detect a problem that may pose a risk
to personal safety and turn the power off within 0.03 of a
second.
Safety switches always have a test button and 30ma printed
on them. They are also sometimes labelled with the words
“safety switch”.
Surge Protector: Surge protectors are diverters that protect
your property from voltage surges such as those resulting
from a lightning strike. The surge diverter captures the
voltage spikes in the wiring that would otherwise be
transferred into the equipment within the property. The main
difference is Surge Protectors do NOT act as safety switches
for personal protection against electric shock.

I LIVE IN FOOTSCRAY. DO YOU DO LECTRICAL WORK IN MY AREA?

The LED down lights we stock have a longer warranty, up to 3
years. They are bright (800 lumens) yet dimmable. They can
also reduce your maintenance costs, and can save up to 80%
off your lighting bill.
Furthermore, LED down lights are not a fire hazard. They
emit low heat compared to your average halogen down
lights that emit a high heat that can burn your skin to touch.
Heat, over time breaks components down and causes fire.
This is why LED down lights are strongly recommended.

WHAT TYPE OF SMOKE ALARM DO YOU RECOMMEND?

Photo-electric: detect visible smoke and slow smouldering
fires. They are suitable for most locations including near
kitchen as they are less prone to false alarms from cooking.
Ionisation: detect particles of smoke from fast flaming fires.
All fire services in Australia recommend photo-electric smoke
alarms when installing or replacing existing smoke alarms.
For additional protection consider installing interconnected
smoke alarms connected to 240 volt mains power.

SHOULD I REPLACE MY OLD FUSE BOX WITH A NEW
SWITCHBOARD?

Yes if you have an old fuse box it needs to be upgraded
because like most things when they get old, they become
brittle, cable connections become loose and there is no
safety protection devices to protect you, your kids, family/
friends, animals and appliances from electric shocks.
When you get us to upgrade your fuse box, we upgrade it to
meet the rules and regulations of AS3000. This means that
your new switchboard will have the appropriate circuit
breakers and safety switches, and be free from any loose
connections which can start a fire.
The dangers of old fuses boxes (also called Federal Boards)
Because the old fuse wires can be easily removed from the
board, people have in the past changed the fuse wire when
blown and have incorrectly replaced a fuse wire with a
higher rating that doesn’t protect the cable from burning
and starting a fire.
Screws that make the connections with the existing wiring to
the rest of the house in the switchboard are often loose
causing hot spots between the cable and the fuse. Over time,
these will cause a fire.
Old fuse boxes are not fitted with safety switches or
protection devices.
New Switch Boards are safer because:
The new circuit breakers with the correct circuit breaker
rating are installed (which is hard wired) – there is no fuse
wire to replace.
Safety switches are installed which stop people from being
electrocuted.
No hot spots because everything is new and tight.

I’VE NEVER USED YOUR SERVICES BEFORE. COULD YOU
SUPPLY ME WITH SOME NAMES OF FORMER CUSTOMERS,
SO I CAN SEE WHAT THEY HAVE TO SAY?

Of course. In the meantime, please have a read through
some of our Customer Reviews.

PUT US TO THE TEST TODAY!

Hit The Switch offer a genuine 24/7 Emergency Electrical response for large and small commercial operations in Melbourne’s inner east. So call  1300 205 205 now and let us prove to you that we are the commercial electrical contractor Melbourne businesses need for absolute peace of mind.

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